Freyja answers your customers across chat, email and every major messenger — WhatsApp, Messenger, Instagram, Telegram, LINE — reading, thinking and replying at a calm human pace, even speaking in a low, warm voice. Everything she can't solve becomes a ticket in a shared inbox your team will actually enjoy: SLAs, routing, macros, a public help center and real reporting. One system, end to end.
Freyja blends a human-feeling AI agent with a full support desk behind her — so the easy 80% never becomes a ticket, and the hard 20% gets handled properly.
Website chat, inbound email, WhatsApp: Freyja reads each message in context and answers from your knowledge base — grounded in your content, replying at a calm human pace. Most questions never reach your team.
Low confidence or a real issue? The conversation lands in your shared inbox as a ticket — triaged for topic, urgency and sentiment, routed by your rules, assigned round-robin, with the SLA clock already running.
Agents reply from one inbox — live into the chat widget, threaded over email, straight back on WhatsApp. The AI copilot drafts answers and summarises threads; when it's solved, the customer gets a status email.
From the first AI answer to the last SLA report — one coherent system instead of five glued-together tools.
Freyja reads, thinks and types at a realistic pace — and speaks in a low, warm voice. Answers are grounded in your knowledge base, never made up.
Website chat, email and WhatsApp land in a single shared inbox: ticket refs, full-text search, merge, saved views, macros and collision detection.
Routing rules, round-robin assignment, snoozes, auto-replies, business-hours SLAs and waiting-reply alerts — nothing slips through.
Drafts replies from the thread, summarises long conversations, and adjusts tone — your team reviews and sends. AI on both sides of the desk.
A search-engine-indexable help site built from your knowledge base, in your branding, with the chat widget on every page. Deflection before contact.
Deflection rate, first-response and resolution times, SLA attainment, channel mix, busiest hours and per-teammate activity. Know your desk.
Everything that makes Freyja feel human in text carries into voice: natural pacing, considered pauses, and a soft-spoken, articulate voice your visitors will actually enjoy talking to. Visitors tap the mic in the widget; she listens, answers out loud, and normalises dates and numbers so nothing sounds read off a screen. Included on Growth and Scale.
Point Freyja at your knowledge, connect your channels, invite the whole team — seats are free. Live in an afternoon, not a quarter.